JMG Custom gift ideas


Below, you will find a comprehensive list of frequently asked questions to address any queries or concerns you may have. We have made every effort to include the most common inquiries to provide you with valuable information. However, if you cannot find the answer you are looking for within this list, please do not hesitate to reach out to our knowledgeable and friendly customer support team. We are here to assist you and ensure that your experience with us is seamless and enjoyable. Your satisfaction is our priority, and we are committed to providing you with the information and support you need.

An order goes through several stages between payment confirmation and arrival at the final door. A tracking number will be generated once an order has been printed, packaged, and given to the carrier.

You will receive this tracking number via email notification. You’ll be able to follow the order delivery status by clicking on the provided tracking link.

During the holiday peak, the production time for most orders is approximately 4-10 business days. Please note that the delivery time is not included in this estimate and should be added on top of that.

Unfortunately, shipping can’t be rushed or upgraded after placing an order. With so many orders flowing through shipping facilities, it’s difficult to retroactively enact expedited transit. 

Everyone tends to want gifts around similar moments. So, please note that during this busy time of the year, shipping will be subject to potential delays.

Thanks for getting in touch. I’m sorry to learn about the disappointing order, but we can help.

I’ll be happy to remedy this with a free replacement or refund. Please let me know which option works best for you. Please send a well-lit photo or small video of the defective product (front and back if an image wasn’t printed) with the issue clearly visible for confirmation purposes.

Kindly note that shipping services are expected to slow during December 1-25. During this time, we’ll only offer refunds

Similar to last year, shipping carriers cannot offer any deliver-by guarantees this year. Unfortunately, this also means we can only provide recommended holiday cut-off dates.

Orders submitted by December 7th will most likely reach the recipient in the U.S. As for international orders, the recommended cut-off date is November 17.

This is why we highly recommend submitting your Christmas orders as early as possible to have a stress-free holiday season.

Feel free to contact us if you have questions.

They say not to, but they are so easy to clean, you really don’t or won’t need to run them in the dishwasher.

Yes. With double-walled insulation, your beverages stay refreshingly cold or hot for hours, allowing you to savor every sip.

These typically arrive within 3-5 days.

Please note that this list is not exhaustive, and if you have any specific questions or need further assistance, please don’t hesitate to reach out to our customer support team. We are here to provide you with all the information you need to make an informed purchase decision.

Help & Info

Shipping & Delivery

We are delighted to offer free shipping on all our tumblers, ensuring a hassle-free and cost-effective shopping experience for our valued customers. With our commitment to providing exceptional service, we believe that free shipping is a way to express our appreciation for your support. You can now enjoy the convenience of shopping from the comfort of your home, knowing that your tumblers will be delivered right to your doorstep without any additional shipping charges. Sit back, relax, and let us take care of the shipping while you eagerly await the arrival of your high-quality tumblers.

Returns & Refunds

We take pride in crafting personalized tumblers that are tailored to your unique preferences and cannot be returned due to their personalized detail. Each tumbler is meticulously designed to meet your specific requirements, ensuring a one-of-a-kind product. However, in the unlikely event that your tumbler arrives damaged during delivery, we are committed to providing a seamless resolution. Simply send us several clear photos detailing the damage, and our dedicated customer service team will promptly assist you in arranging a replacement. Your satisfaction is our top priority, and we strive to ensure that your tumbler arrives in pristine condition.

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